Returns & exchanges

RETURNS & EXCHANGES — MOBILE PHONE REPAIR We want you to be confident in your purchase. Because we sell certified pre-owned devices and open-box accessories, return eligibility depends on what you bought. This policy covers shop inventory purchases only. Repair jobs use the separate Repair Refunds policy (parts vs labor). DEVICES (phones, tablets, laptops, computers) - Unopened or unused devices may be eligible for return within 7 days of pickup or delivery, subject to inspection. - Devices must be returned in the same condition as sold, with any included accessories. - A restocking fee may apply to opened device returns. - Items marked final sale on the product page are not returnable. ACCESSORIES - Unopened accessories in original packaging: return within 14 days for exchange or store credit when possible. - Opened cables, cases, and screen protectors: exchange or store credit at our discretion if defective. TRADE-INS - Trade-in quotes are estimates until we inspect your device in person. Final credit is confirmed after inspection. HOW TO START A RETURN Contact us with your order number: - Email: use Email us in the website footer - Phone or text: 207-416-6226 - If an in-person handoff is needed, we will arrange the location and time with you. Refunds are issued to the original payment method when applicable, or as store credit by agreement.